Same Day Shipping* 

All goods will be deliver in 24 hours after payment confirm except for any pre-order or out of stock item (Monday - Friday), provided the order is placed before 12.00pm (GMT +08.00). We cannot guarantee this but make every efforts to do so.

Same day shipping doesn't apply to: 
  • International Orders. 
  • Orders placed on Saturdays, Sundays, or holidays. 
  • Orders for large props or Special Order items. 
Tracking number will be given once item was shipped and you can check the status from our dedicated courier services.

How are shipping and handling charges determined? 
Shipping and handling rates are determined by the total weight / dimension of all of the merchandise ordered. Free shipping available for selected items with a promotion and will be clearly indicated on the product posting.

Please Note: 
  • In all domestic shipping options, Business Days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays. Selected products will not be shipped on the every first Friday of the month to avoid any miscarriage occurring.
  • Domestic shipment (Within Malaysia): Shipping may take 1-5 business days from the date of shipment.
  • International shipment: Transit times from Malaysia may take 5 - 14 business days, and can vary based on tariff zones from the date of shipment. 
  • All transit times specified by postage courier are subject to Customs clearance.
  • Custom duties and taxes are not included in shipping charges as stated. 

Damages & Missing Items
If you have received an item that has been damaged or have missing items from your order, contact us or email within 3 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. For damages, you will need to provide us a description and photos of the damage to the item as well as the condition of any packaging via email. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy. 

For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered.

Out-of-Stock Products
We take every measure to ensure that the products we offer are in stock. However, from time-to-time we may sell out situation for a particular item. If the item you ordered is out of stock, we will notify you within one business day of your order.

Standard Shipping Time Frame for Malaysia Deliveries:

  • For order in Cash Term Basis (Payment via CIMB Clicks, online transfer or cash bank-in), items will be deliver within 1-2 working days from the date of payment received.
  • For Credit card/PayPal payment, Creative Outlet Store will verify and process your order within 1-3 working days from the date of order received.
  • Not applicable to out-of-stock or on-order items.
Standard Shipping Time Frame for International Deliveries:
  • For Credit card/PayPal payment, Creative Outlet Store will verify and process your order within 1-3 working days from the date of order received.
  • International shipping time frame will subject to Customs clearance.
  • Not applicable to out-of-stock or on-order items.
Creative Outlet Store reserved the rights to cancel or reject any transaction.